Shipping policy

Shipping

1. Digital Delivery of Design Services: All of Inside Lookbook's design services are delivered digitally. After completing your order, our team will prepare your design, which will be delivered electronically to the email address provided at the time of purchase.

2. Delivery Timeline: For “Lite Looks”, the estimated timeline for receiving your digital design box is 24 hours. For “Looks”, the estimated timeline for receiving your digital design box depends on the client uploading photos and measurements to Inside Lookbook. Generally, designs are delivered within 5-7 of receiving all necessary information (photos, measurements, and any other details) from the client. Delays may occur if there are missing or incomplete details provided by the client.

3. Email Confirmation and Download Instructions: Upon completion of your custom design, Inside Lookbook will send an email containing:

  • A downloadable link or attachment for your custom floorplan.
  • A downloadable link or attachment for your Insider’s Guide, which includes styling instructions, furniture placement, and insider tips.

Please ensure that the email provided during the ordering process is correct, as this is where your digital design box will be sent. If you do not receive your design within the expected timeframe, please check your spam or junk folder.

4. No Physical Shipment: As Inside Lookbook only provides digital design services, no physical products or hard copies of the design are shipped. All designs are sent electronically, and clients are responsible for ensuring they have the necessary software (e.g., PDF reader) to view and download the digital files. 

5. Re-Delivery Requests: If you encounter any issues accessing or downloading your digital design files, please contact us at concierge@insidelookbook.com within 14 days of receiving your delivery email, and we will assist in re-sending the files or troubleshooting any issues.

6. Digital Delivery Acknowledgment: By purchasing a design from Inside Lookbook, clients acknowledge that all designs will be delivered digitally, and no physical items will be shipped.